Have you ever called a service line, like your internet provider or your cell phone service, and when you hung up the phone, you were smiling because the person on the other end of the line was prompt and empathetic? Customer service can truly make or break a company. Word of mouth travels faster than […]
The international education system witnessed a chaotic start of 2020 due to the COVID-19 pandemic. It created the most considerable historical education system disruption, affecting almost 1.6 billion learners from over 190 countries on all continents (United Nations, 2020, 2). While each education level is undergoing unique challenges, the higher education segment might trigger an […]
This year, so far, has been a transformational one for higher education. Many colleges and universities have decided to offer only remote, virtual programs; offer a hybrid of virtual and in-person; have opened completely only to move to virtual programs in light of COVID-19 infections among students who returned to campus. For those on campus, […]
Risk Management: “a properly implemented holistic risk management strategy enables an organization to maintain tolerable uncertainty, drive profitability and growth, ensure legal and regulatory compliance, pursue social responsibility and reduce the cost of risk and the deterrent effect of hazard risk.” As written in the Chronicle Review recently, if one were to invent a crisis […]
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