Seminole State College of Florida - WellAway | Claims Information

WellAway Member Portal

Through your WellAway Member Portal, you can submit your claims, track the status, access your Explanation of Benefits, and more! We strongly recommend that you register your account online as soon as your plan becomes active.

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How Claims Are Processed

Learn more about the steps to take after seeking treatment below.

When you’ve registered for your WellAway Member Portal, you will receive a notification via email once your claims have been processed. If any additional information is needed from you, you will be able to submit this right online through your account.

Claims Help and Assistance

If you need any help with the claims process, you can contact WellAway directly for assistance:

Frequently Asked Questions

Learn more about filing a claim below.

• Do I need to file a claim after every visit?

  You will only need to file a claim if you paid for your visit or any prescription medication out of pocket. You will be able to submit your claim, along with any itemized receipts, bills, medical notes, etc. right online through your WellAway Member Portal.

  If you were not required to pay for your visit upfront, the doctor's office or hospital should submit the claim directly for processing. Once your claim has been processed, or if any additional information, like a Claim Form, Accident Questionnaire, or medical records, are requested, you’ll receive an email letting you know to log in to your WellAway Member Portal so you can check on the status.

  Please note: You will only receive an email notification if you’ve already registered for your WellAway Member Portal. We recommend registering for your account as soon as your plan is active.

• How do I file a claim?

  You can submit your claim right online through your WellAway Member Portal.

• Can I submit my claim via paper form?

  You will be required to submit your claim forms and supporting documents through your WellAway Member Portal. You can access the necessary forms through your account, but they are included below for your convenience.

  Standard Claim Form US Claim Form International Claim Form	Accident Questionnaire (This is only needed if your visit was due to an accident) Accident Questionnaire
  Payment Forms International ACH Form US ACH Form	Other Documents Member Appeal Form Release of Health Information

• How can I check on the status of my claim?

  You can check on the status of your claims through your online WellAway Member Portal, or by contacting WellAway directly with any questions you may have.

  • ConciergeCare U.S.: +1-855-773-7810
  • ConciergeCare International: +1-786-453-4008 (collect)
  • Email: conciergecare@payerfusion.com
  • WellAway Member Portal

• What is an Explanation of Benefits (EOB)?

  When a claim is processed, you will be sent an Explanation of Benefits (also called an EOB), which will also be accessible through your WellAway Member Portal. This will explain how your claim has been processed or if any additional information has been requested that you will need to submit.

• I received a bill, what should I do next?

  If you receive a medical bill, you should log in to your WellAway Member Portal to make sure the claim associated with the bill is on file.

  • If you do not see this claim through your Member Portal, we would recommend contacting the phone number on the bill you received to make sure the doctor/hospital has your insurance information on file. You can provide them with the USA claims address listed on your ID card and ask that they submit the claim to the insurance company for processing.
  • If the claim is on file, you can download the Explanation of Benefits through your WellAway Member Portal to show how it was processed. If any additional information is needed to get the claim finalized, you can submit this through your account.
  • If you aren’t sure if the claim is on file or how it’s been processed, you can contact WellAway directly for further assistance.