MDLive should be the first place that you try to seek medical care for non-emergency illnesses and injuries, as it can save you time and money. Inside the USA, your insurance plan includes FREE access to MDLive so you can schedule an appointment right from the comfort of your own home.
Getting Started
Before you seek medical care, you will need to activate your account so you can schedule a Virtual Doctor's visit. You can do this online or by phone:
Phone: (888) 976-0802
When activating your account, please follow the instructions included with your insurance ID card (a copy of which can be downloaded from MyDocuments or please download this helpful PDF:
After activating your account, you can schedule a virtual doctor's visit at any time! You will need to complete your medical history before your visit, and a doctor will then contact you via your preferred method.
Mobile Apps
After activating your account, you can download and access the service through your mobile phone:
Frequently Asked Questions
Learn more about MDLive below.
How Does MDLive Work?
After you've created your account, it's simple to request a real-time video, app, or phone consultation with one of MDLive’s providers. A doctor will review your medical history and perform a video exam or phone consultation usually within minutes. You will then receive a medical record and care instructions electronically, along with any necessary prescriptions sent to your local pharmacy. If you require urgent care you will be immediately referred to the nearest emergency room or urgent care center. The entire telehealth visit is completed on average within 30 minutes or less.
How Much Does the Service Cost?
There is no cost associated with using MDLive, and your plan includes unlimited visits.
Can I Get a Prescription?
Yes, doctors can submit prescriptions for pick-up at your local pharmacy through the MDLive service. Depending on your plan, you may need to pay for your prescription upfront and submit a claim against your insurance plan for reimbursement.
What if I Need a Referral?
If you are referred for follow-up care outside of MDLive, any further visits will be handled by your insurance per the benefits of your plan and will need to be submitted to your insurance company for processing.
Group Zone
Learn more about using and managing your international insurance plan.Medical & Travel Assistance:
Customer Service Inquires (Administrative Concepts, Inc.):
Telephone: (888) 293-9229
Emergency Travel Assistance (OnCall):
Telephone:
U.S. & Canada: 833-808-0251
Worldwide: +1-978-651-9219
Email:
mail@oncallinternational.com
For any non-emergency support issues, such as claim updates please either call using the numbers above, contact us via email
