Your plan uses a Preferred Provider Organization (PPO) for seeking treatment. When seeking medical care, please always try to stay within the network to facilitate faster billing and to avoid higher out-of-pocket costs.
- Urgent Care Centers and Walk-In Clinics are convenient and less expensive.
- Only use the Emergency Room (ER) for life-threatening emergency situations, as you will pay an additional ER deductible in most cases.
You can start your search for doctors in your area below:
Aetna Passport Network
Rx Prescription Network (USA)
Your insurance plan includes MDLive, allowing you to meet with a doctor via phone, web or their mobile app! There is no charge to use the service, and your insurance deductible is waived when using MDLive! This should be your first choice when seeking treatment for non-emergency conditions.
Learn more about the program through our MDLive page, or by downloading our helpful PDF and sign up today to receive immediate medical treatment.Group Zone
Learn more about using and managing your international insurance plan.Medical & Travel Assistance:
Customer Service Inquires (Administrative Concepts, Inc.):
Telephone: (888) 293-9229
Emergency Travel Assistance (OnCall):
Telephone:
U.S. & Canada: 833-808-0251
Worldwide: +1-978-651-9219
Email:
mail@oncallinternational.com
For any non-emergency support issues, such as claim updates please either call using the numbers above, contact us via email
