Rowan University | Claims Information

Medical Claims in the USA

1. Seek treatment from a network doctor
2. Hand over your insurance ID card at the time of treatment
3. Claims will be sent directly to the claims team for processing
4. Very Important! Track the status of the claim by calling or emailing the contact details on your ID card about 30 days after your visit to the doctor.
5. If further information is needed, such as medical records, this is your responsibility to obtain and submit to the claims team.

If you need assistance with the claims process, please contact us directly.

Medical Claims outside the USA,
or Non-Network Doctors

1. Seek treatment from any provider you wish.
2. Pay for their services directly and keep copies of all medical records, invoices, bills and receipts.
3. Complete a claim form for each new injury/illness and submit it along with the above documents to the claims team for processing.
4. Very Important! Track the status of the claim by calling or emailing the contact details on your ID card about 30 days after your visit to the doctor.