Did you know you can submit claims with your phone? All you need to do is gather your itemized bills and receipts, complete a claim form and then take a picture with your phone and email those images to CustomerCare@IMGlobal.com
If you need assistance with the claims process, please contact us directly.
If you have been given a prescription by the doctor, please visit any local pharmacy to obtain this and pay the pharmacy in full for your prescription. You will then need to complete a claim form and include the Rx label of your medication and your original receipts to be reimbursed for these expenses. The fastest way to submit a claim form is via email, however you can mail and fax the documents also if you wish.Luggage Claims
If your plan includes the benefit, and you have lost your luggage or had it stolen you can submit a claim against your insurance plan to be reimbursed as per your plan benefits. Please double check your plan brochure or policy certificate for the coverage offered on your plan, and then download a copy of the interactive claim form above. Please complete the claim form with information relative to your lost luggage and submit it for processing. If applicable, also submit any receipts or airline documentation supporting your loss.
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