University of New Mexico | Virtual Doctor

Getting Started

To access Global TeleMD, you will first need to register for your BCBS Member Portal or the BCBS Mobile App so you can schedule a virtual doctor’s visit. You can learn more about setting up your BCBS Member Portal below.

Register for BCBS Member Portal

After registering for BCBS Member Portal, you can schedule a virtual doctor’s visit at any time right through your account! You can download this helpful PDF to learn more about the Global TeleMD services available through your plan.

Global TeleMD

Mobile Apps

You can also request a virtual doctor’s appointment on your mobile phone through the BCBS Mobile App.

Learn more about the BCBS Mobile App

Frequently Asked Questions

Learn more about Global TeleMD below.

• What Health Concerns Can Global TeleMD Help Treat?

  You can use Global TeleMD to help treat non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes, and many other illnesses.

• How Can I Access Global TeleMD?

  You can access Global TeleMD directly through your BCBS Member Portal or through the BCBS Mobile App. You will need to be logged in to your account to schedule a virtual appointment.

• How Does Global TeleMD Work?

  After you've signed into your BCBS Member Portal, it's simple to request a real-time video, app, or phone consultation with one of the Global TeleMD providers. A doctor will review your medical history and perform a video exam or phone consultation, usually within minutes. You will then receive your medical records and care instructions electronically, along with any necessary prescriptions sent to your local pharmacy. If you require urgent care, you will be immediately referred to the nearest emergency room or urgent care center. The entire telehealth visit is completed on average within 30 minutes or less.

• How Much Does the Service Cost?

  There is no cost associated with using Global TeleMD, and your plan includes unlimited visits.

• How Long Until I Can Speak with a Doctor?

  Global TeleMD consultations are based on the current demand. Sometimes, you can seek care within the hour, and other times it can take a few hours for your consultation. You will be able to request an On Demand visit, and a doctor will contact you as soon as possible, or you can schedule a visit for a time in the future that works best for you.

• Can I Get a Prescription?

  Yes, doctors can submit prescriptions for pick-up at your local pharmacy through the Global TeleMD service. Please review your policy documents for more information on the prescription benefits included in your plan.

• What if I Need a Referral?

  If you are referred for follow-up care outside of Global TeleMD, any further visits will be handled by your insurance per the benefits of your plan and will need to be submitted to your insurance company for processing.