Getting Started

To access Global Wellness Assist, you will first need to register for your BCBS Member Portal or the BCBS Mobile App so you can schedule a telecounseling visit. You can learn more about setting up your BCBS Member Portal below.

Register for BCBS Member Portal

After registering forthe BCBS Member Portal, you can schedule a telecounseling visit at any time right through your account! You can download this helpful PDF to learn more about the Global Wellness Assist program and other wellbeing resources available through your plan.

Global Wellness Assist

Mobile Apps

You can also request a telecounseling appointment on your mobile phone through the BCBS Mobile App.

Learn more about the BCBS Mobile App

Frequently Asked Questions

Learn more about Global Wellness Assist telecounseling below.

• What conditions can the Global Wellness Assist program help with?

  Global Wellness Assist offers emotional, practical, and physical support services to make your transition more comfortable. You can get free and confidential support by phone, email, or web, anytime and from anywhere.

  Emotional Support
  • 24/7/365 clinical intake, message and referral service
  • Challenges with academic and personal life
  • Managing anxiety, depression, stress, and overall life changes
  • Surviving the loss of a loved one
  Practical Support
  • Financial assistance from financial professionals
  • Legal assistance and consultation with attorneys
  • Managing academic or workplace pressure
  Physical Support
  • Wellness coaching and support, including weight loss, fitness, nutrition, stress management and overall lifestyle improvement
  • Health risk assessment to obtain and assess individual and aggregate health data
  • Support in finding assistance with substance use

• Where can I access Global Wellness Assist?

  You can access Global Wellness Assist under the Wellness section of the BCBS Member Portal or through the BCBS Mobile App. The online wellness portal also gives you access to articles, webinars, tools, and assessments on many wellness topics.

• How do I use the Global Wellness Assist services?

  Members can access these services 24 hours a day, 7 days a week, 365 days a year online or by phone. To schedule a visit with a counselor:

  1. BCBS Mobile App:
     • Select “Telehealth”
     • Select “Talk to a Counselor”
  2. BCBS Member Hub:
     • Select “Wellness” in the Tools & Services dropdown
     • Click the link for the portal and select “Schedule an appointment” or “Live Connect”
  3. By Phone:
     • U.S. Toll-Free: 877.249.4765
     • Outside the U.S.: +44-2089876228
  Allow BCBS to access your location while you use the app to enable the appropriate toll-free number to appear if one is assigned to your location.

• How much does a Global Wellness Assist visit cost?

  There is no additional cost to access the Global Wellness Assist services, and your plan includes 6 face-to-face sessions with a counselor per issue, per year.

• Can I get a prescription through Global Wellness Assist?

  No, prescriptions are not part of the Global Wellness Assist services, and the Global Wellness Assist counselors cannot prescribe medication.

• Is Global Wellness Assist confidential?

  Global Wellness Assist has trained professionals from all over the world. They work independently from your school or organization. These professionals follow strict rules about confidentiality, so they won’t share any information with your school or organization.

• Can Global Wellness Assist help with emergency crisis situations?

  If you are in a crisis situation, please call the Suicide Prevention Lifeline at (800) 273-8255 for help. If a member calls Global Wellness Assist during a crisis situation, their mental health professionals will stay on the line and transfer the member to the Suicide Prevention Lifeline for further help.

• What other wellness resources are available in the BCBS Member Portal?

  Through the BCBS Member Portal, under the Wellness section, you’ll have access to personalized tips and services to support you with every dimension of your health. This includes:

  • Health assessments in key areas that affect your wellness
  • Wellness tips, recipes, articles, and more.
  • Wellness Coaching through videos.
  • Health management of chronic conditions.