When searching the Cigna Global Directory, you can find healthcare providers in your area that are set up with direct billing to Cigna. By choosing a doctor or hospital who accepts direct billing, you will just need to show your ID card at the time of treatment and the provider will bill Cigna directly, so you won’t have to pay out of pocket for your visit.

You can start your search for doctors in your area below:

To access the Cigna Global Directory, you’ll need to register for your online Cigna Envoy account by following the steps below:

  • Select "I am an International Traveller" from the "I am a Customer" box
  • Enter the username and password provided to you by your school.
  • Then, click on Find Provider & Country Guides, and you'll be able to search for providers in your area.

If you visit a provider who is not set up for direct billing, you can:

  • Ask if the provider will accept a Guarantee of Payment from Cigna. They can contact Cigna directly using the number on the back of your ID card to set up the Guarantee of Payment.
  • Pay for your services at the time of treatment and file a claim to be reimbursed.

Global Telehealth

Your insurance plan includes Global Telehealth, allowing you to meet with a doctor via phone, web, or through your mobile app at no additional cost. You can learn more about accessing this on our Global Telehealth page, or by downloading our helpful PDF.

Pre-Certification

We always suggest contacting Cigna prior to seeking treatment, as they will be able to assist you with finding providers in your area and verifying your benefits. There are a number of services that require pre-certification, such as a surgery, emergency evacuation, emergency reunion and any hospital admissions. Please see your certificate for full details and make sure to call the number on your insurance ID card within 48 hours or as soon as possible.

Group Zone

Learn more about using and managing your international insurance plan:
Medical & Travel Assistance:

Toll Free: (855) 319-2412
Outside of the US: (302) 746-3059

Non-Emergency Contact:

For any non-emergency support issues, please either call using the numbers above or contact us via email.

InternationalStudentInsurance.com

International Student Insurance
224 First Street
Neptune Beach, FL 32266 USA

international student insurance partners

© 2024 – Envisage International Corporation