Randolph-Macon College | Claims Information

Cigna Envoy Account

Through your Cigna Envoy account, you can submit your claims, track the status, access your Explanation of Benefits, and more! We strongly recommend that you register for your Cigna Envoy account either online or through the mobile app as soon as you are enrolled.

Register Online

How Claims Are Processed

Learn more about the steps to take after seeking treatment below.

When you’ve registered for your Cigna Envoy account, you will receive a notification via email once your claims have been processed. If any additional information is needed from you, you will be able to submit this right online through Cigna Envoy.

Claims Help and Assistance

If you need any help with the claims process, you can contact Cigna directly for assistance:

Frequently Asked Questions

Learn more about filing a claim below.

• Do I need to file a claim after every visit?

  You will only need to file a claim if you paid for your visit or any prescription medication out of pocket. You will be able to submit your claim, along with any itemized receipts, bills, medical notes, etc. right online through Cigna Envoy.

  If you were not required to pay for your visit upfront, the doctor's office or hospital should submit the claim directly for processing. Once your claim has been processed, or if any additional information, like an Accident Questionnaire or medical records, are requested, you’ll receive an email letting you know to log in to your Cigna Envoy account to check on the status.

  Please note: You will only receive an email notification if you’ve already registered for your Cigna Envoy account. We recommend registering for your Cigna Envoy account as soon as possible!

• How do I file a claim?

  You can submit your claim right online through your Cigna Envoy account.

• Can I submit my claim via paper form?

  While we strongly suggest submitting your claim online through your Cigna Envoy account, you can also complete a paper claims form and submit this to Cigna via fax or mail. You can access the paper claim forms below.

  Toll-Free Fax: +1.800.243.6998 Direct Fax: + 1.302.797.3150 Mail: Cigna, PO Box 15111 Wilmington, DE 19850-5111 U.S.A

  Standard Claim Form English Spanish

• How can I check on the status of my claim?

  You can check on the status of your claims through your online Cigna Envoy account, or by contacting Cigna directly with any questions you may have.

  • Secure Messaging through Cigna Envoy
  • USA Toll Free: +1.800.441.2668
  • USA Direct: +1.302.797.3100

• What is an Explanation of Benefits (EOB)?

  When a claim is processed, you will be sent an Explanation of Benefits (also called an EOB), which will also be accessible through your MyIMG account. This will explain how your claim has been processed or if any additional information has been requested that you will need to submit. The following PDF document will help you read your EOB and understand how the claim has been processed.

  Understanding your EOB

• I received a bill, what should I do next?

  If you receive a medical bill, you should log in to your Cigna Envoy account to make sure the claim associated with the bill is on file.

  • If you do not see this claim through your Cigna Envoy account, we recommend contacting the phone number on the bill you received to make sure the doctor/hospital has your insurance information on file. You can provide them with the USA claims address listed on your ID card and ask that they submit the claim to the insurance company for processing.
  • If the claim is on file, you can download the Explanation of Benefits through your Cigna Envoy account to show how it was processed. If any additional information is needed to get the claim finalized, you can submit this through your account.
  • If you aren’t sure if the claim is on file or how it’s been processed, you can contact Cigna directly for further assistance.