Did you know you can submit claims with your phone? All you need to do is gather your itemized bills and receipts, complete a claim form and then take a picture with your phone and email those images to CustomerCare@IMGlobal.com
If you would like to find out the status of a claim, you can either email us at CustomerCare@IMGlobal.com, log into your MyIMG account online or call IMG on:
If you need assistance with the claims process, please contact us directly.
Your plan includes a prescription Rx network, so all you'll need to do is show your insurance ID card at the pharmacy and pay your prescription co-pay, and you'll be all set! You can search for a pharmacy in your area that accepts your prescription Rx network here .
Luggage ClaimsIf your plan includes the benefit, and you have lost your luggage or had it stolen you can submit a claim against your insurance plan to be reimbursed as per your plan benefits. Please double check your plan brochure or policy certificate for the coverage offered on your plan, and then download a copy of the interactive claim form above. Please complete the claim form with information relative to your lost luggage and submit it for processing. If applicable, also submit any receipts or airline documentation supporting your loss.
USA Toll Free (855) 731-9445
USA Direct +1 (317) 927-6806
CustomerCare@IMGlobal.com