Hellenic American University | Virtual Doctor

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Teladoc should be the first place that you seek medical care for non-emergency illnesses and injuries, as it can save you time and money. Inside the USA, your insurance plan includes FREE access to Teladoc so you can schedule an appointment right from the comfort of your own home.

Getting Started

Before you seek medical care, you will need to activate your account so you can schedule a Virtual Doctor’s visit:

When activating your account, please follow the instructions included with your insurance ID card (a copy of which can be downloaded from MyDocuments) or please download this helpful PDF: After activating your account, you can schedule a virtual doctor’s visit at any time! You will need to complete your medical history before your visit, and a doctor will then contact you via your preferred method.

Mobile Apps

After activating your account, you can download and access the service through your mobile phone:

Download on the App Store
Get it on Google Play
Please note — there may be some circumstances where Teladoc will treat a condition that your insurance plan does not cover. If you are given a prescription or referral for an ineligible injury or illness, these costs will not be covered under your insurance plan when you submit a claim. Please review your policy certificate, in the MyDocuments section of your Student Zone, for your full plan benefits and exclusions.

Frequently Asked Questions

Learn more about Teladoc below.

  • Why am I having trouble registering for Teladoc?

    There could be a few reasons why you cannot register for the Teladoc service. The most common reasons include:
    • Your program has not started — You will not be able to register for the Teladoc service until after your insurance plan has started. If you aren’t sure when your plan starts, check your insurance ID card to confirm your plan's effective date, or ask your sponsoring organization.
    • You entered your name incorrectly — You will not be able to set up your account unless you enter your name correctly when registering. If you have multiple first names, you will need to make sure to only enter the first part of your first name. If you have multiple last names, you will need to enter your full last name as it appears on your insurance record. Example
    • You entered the wrong zip code — You will only be able to register for an account if you use the zip code listed in the PDF document that accompanies your ID card. The zip code that you need to use is the insurance company’s zip code — 46208. You will be able to add your mailing address to your account once you’ve successfully registered.
    • You’re not in the United States — Teladoc is only available for US programs. If your program does not include The United States you cannot register for the service. You will need to be located in the United States to access the Teladoc website and register for your account.
    If you are still having trouble setting up your Teladoc account, please contact us for assistance.
  • What Health Concerns Can Teladoc Help Treat?

    You can use Teladoc to help treat non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes, and many other illnesses.
  • How Can I Access Teladoc?

    Once you have set up your account, you can access Teladoc through your computer, tablet, or phone. You can download the mobile apps here:

    Download on the App Store
    Get it on Google Play
  • How Does Teladoc Work?

    After you've created your account, it's simple to request a real-time video, app, or phone consultation with one of Teladoc’s providers. A doctor will review your medical history and perform a video exam or phone consultation usually within minutes. You will then receive a medical record and care instructions electronically, along with any necessary prescriptions sent to your local pharmacy. If you require urgent care you will be immediately referred to the nearest emergency room or urgent care center. The entire telehealth visit is completed on average within 30 minutes or less.
  • How Much Does the Service Cost?

    There is no cost associated with using Teladoc, and your plan includes unlimited visits.
  • How Long Until I Can Speak with a Doctor?

    Teladoc consultations are based on the current demand. Sometimes, you can seek care within the hour, and other times it can take a few hours for your consultation. You will be able to request an On Demand visit, and a doctor will contact you as soon as possible, or you can schedule a visit for a time in the future that works best for you.
  • Can I Get a Prescription?

    Yes, doctors can submit prescriptions for pick-up at your local pharmacy through the Teladoc service. Depending on your plan, you may need to pay for your prescription upfront and submit a claim against your insurance plan for reimbursement.
  • What if I Need a Referral?

    If you are referred for follow-up care outside of Teladoc, any further visits will be handled by your insurance per the benefits of your plan and will need to be submitted to your insurance company for processing.

Group Zone

Learn more about using and managing your international insurance plan:
Medical & Travel Assistance:

USA Toll Free (855) 731-9445
USA Direct +1 (317) 927-6806
CustomerCare@IMGlobal.com

InternationalStudentInsurance.com

International Student Insurance
224 First Street
Neptune Beach, FL 32266 USA

international student insurance partners

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