Greenville University | Telemedicine

Telemedicine is becoming a popular way to seek non-emergency medical care, as you can do this from the comfort of your own home. You are free to select any virtual doctor provider of your choice and would need to pay for these services out of pocket and then submit a claim to be reimbursed for the consultation and any prescribed medications.

A few options you can try are:

Please Note - The cost of telemedicine visits are only covered under your plan as long as the treatment is for a covered benefit, and not excluded by any of the plan exclusions and limitations. Please review your policy certificate, in the MyDocuments section of your Student Zone, for your full plan benefits and exclusions.

How Does Telemedicine Work?

After you've created your account and paid for the visit, it's simple to request a real-time video, app, or phone consultation with a telemedicine provider. A doctor will review your medical history and perform a video exam or phone consultation usually within minutes.

After your visit, any necessary prescriptions will be sent to the local pharmacy of your choice. If you require urgent care you will be immediately referred to the nearest emergency room or urgent care center. The entire telehealth visit is completed on average within 30 minutes or less.

You will be able to access your visit summary and medical records through your online account at any time after your visit.

What Health Concerns can Telemedicine Help Treat?

You can use telemedicine to help treat non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes, and many other illnesses.

How Much Does the Service Cost?

The cost of a telemedicine visit varies, depending on the type of care you are requesting. You will need to visit the website of the telemedicine service of your choice to learn more about how much you will need to pay for the visit.

How Can I File a Claim to be Reimbursed?

After your visit, you will want to file a claim with the insurance company to be reimbursed for your eligible expenses. You will need to complete the claims form, and make sure to submit a copy of the receipt showing you paid for the visit, as well as the visit summary and medical records available through your telemedicine account. You can learn more about how to file a claim through the Claims Center of your Student Zone.

Can I get a Prescription?

Yes, doctors can submit prescriptions for pick-up at your local pharmacy during your telemedicine visit. You would then need to pay for this upfront and submit a copy of the pharmacy receipt and prescription Rx label when you submit your claim to the insurance company.

What if I Need a Referral?

If you are referred for follow-up care outside of Telemedicine, any further visits will be handled by your insurance and will need to be submitted to your insurance company for processing.

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