When seeking in-person medical treatment, we suggest using your plan's PPO network to find doctors in your area. Inside the United States, your plan uses the Cigna Open Access Plus (OAP) Network, and you can use the online search tool below to find in-network doctors, hospitals, and pharmacies.
- Urgent Care Centers and Walk-In Clinics are convenient and less expensive.
- Only use the Emergency Room (ER) for life-threatening emergency situations, as you will pay an additional ER deductible in most cases.
To find providers, log in to your Cigna Envoy account, or visit www.cigna.com and follow these steps:
- Select “Employer or School”.
- Enter address, city, or zip code, and then choose doctor type, by name, or facility.
- Click “Continue as Guest.”
- Click on “Continue”.
- Choose the Open Access Plus Network.
- View search results.
Your insurance plan includes Teladoc when you are in the United States — allowing you to meet with a doctor via phone, web, or mobile app. There is no charge to use the service, and your insurance deductible is waived when using Teladoc. This should be your first choice when seeking treatment for non-emergency conditions.
You can learn more about accessing this on the Telemedicine page, or by downloading this helpful PDF.Pre-Certification
We always suggest contacting Cigna prior to seeking treatment, as they will be able to assist you with finding providers in your area and verifying your benefits. There are a number of services that require pre-certification, such as a surgery, emergency evacuation, emergency reunion and any hospital admissions. Please see your certificate for full details and make sure to call the number on your insurance ID card within 48 hours or as soon as possible.Group Zone
Learn more about using and managing your international insurance plan:
USA Toll Free: +1.800.441.2668
USA Direct: +1.302.797.3100
For any non-emergency support issues, please either call using the numbers above or contact us via email.
