After visiting the doctor or hospital, you will need to file a claim for each new injury or illness with Point Comfort directly. Please complete the Claim Form and Accident Questionnaire (if your visit was due to an accident) and submit this, along with any invoices, receipts, and medical records you’ve received from your visit, to Point Comfort for review.
Through your UHC Member Portal, you can track the status of your claims and access your Explanation of Benefits (EOBs) once they’ve been processed. We strongly recommend you register for your UHC Member Portal as soon as your coverage starts.
If you need any help with the claims process, you can contact Point Comfort directly for assistance:
Learn more about filing a claim below.
You can submit your claim to Point Comfort via email at travelclaims@pointcomfort.com. You can access the different claim forms below.
You can check on the status of your claims through your online UHC Member Portal, or by contacting Point Comfort directly with any questions you may have.
When a claim is processed, you will receive an Explanation of Benefits (also called an EOB), which will also be accessible through your UHC Member Portal. This will explain how your claim has been processed or if any additional information has been requested. The following PDF document will help you read your EOB and understand how the claim has been processed.
If you receive a medical bill, you should log in to your UHC Member Portal to make sure the claim associated with the bill is on file.
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