University of Dallas Study Abroad Insurance Plan | Claims Information

If you've paid for your medical services or prescription medication out of pocket, or if you've received an invoice for your services, you'll need to submit the receipt or invoice, and complete a claims form for reimbursement.

You can complete a Claim Form and submit this to Cigna via fax or mail:

• Complete the Claim Form
• Submit the Claim Form and any invoices and receipts you’ve received for your treatment to Cigna directly.
  • Fax: 1.800.243.6998
  • Mail: P.O. Box 15111
    Wilmington, DE 19850, USA

If you would like to find out the status of a claim, you can contact Cigna directly by calling their Customer Care team at:

• Outside of the US: 001.302.246.3059
• From the US: (855)319-2412

1. Before getting treatment, call Cigna's Customer Care Team.
2. If it's an emergency and you can’t call before treatment, contact Cigna in the next 48 hours.
3. In most cases Cigna will pay your hospital, clinic or medical practitioner directly.
4. If your plan has a deductible and/or cost share option, you pay this amount directly to your hospital, clinic or medical practitioner and Cigna will pay the rest.

1. If your hospital, clinic or medical practitioner gives you an invoice, submit your invoice and claims form to Cigna.
2. They will reimburse your hospital, clinic or medical practitioner (less your applicable deductible and/ or cost share option)

If you go to a provider and you are required to pay out of pocket:

1. If you've paid your hospital, clinic or medical practitioner yourself, submit your invoice, receipts, and claim form to Cigna.
2. They will reimburse you (less your applicable deductible and/or cost share option)

Cigna aims to process your claim within 5 working days after receiving all necessary documentation. If you need assistance with the claims process, please contact us directly.