Doctor/Hospital Search

If you need to find a nearby doctor, hospital or clinic, please use the online provider search tool.

The First Health and Equian Networks provide one of the most extensive PPO networks, both in the USA and throughout the world. By selecting a provider that is part of the network, you can potentially benefit from lowered out of pocket expenses, direct provider payments and a much smoother process. It is therefore advised that you stay within the network wherever possible - however you still have freedom to choose where you seek care.

USA Provider Networks

International Provider Network

For non-emergency care, you can seek treatment at a doctor’s office, urgent care center or clinic. For emergency care, please go directly to the hospital or emergency room. To learn more about where to go, please see the Seeking Treatment section.

Claim Forms

Download the claim forms and submit to the insurance company to have your claim processed.

Everytime you seek treatment for a new condition, regardless of whether you went inside or outside the network, you will need to submit a claims form. You can complete the claim form in either English or Spanish:

Prescription medications that are filled at the pharmacy are always paid out of pocket. Please submit the completed claim form and submit this along with the prescription, receipts and related doctor visit for reimbursement.

If you receive any bill in the mail, please complete a claim form, and submit this for processing.

• Email service@worldtrips.com (recommended)
• Fax +1 (317) 262-2140
• Address
  WorldTrips
  PO Box 240358
  Apple Valley, MN 551245 USA

Checking Your Claim Status

You can check the status of your claims through MESA, which is available online and can be accessed from anywhere in the world. Please view the MESA section of this page to learn more about checking your claim status. You can also check the status of your claim by emailing service@worldtrips.com or calling WorldTrips at 800-605-2282 (US) OR +1 (317) 262-2132.

MESA — Online Claims Tracking

Login to track the status of your claims, download your EOB’s, and find out how your claims were processed.

MESA, or Member Enrollment Self Service Access, is a web portal where you can see all pending and processed claims. When a claim is processed, you will receive an Explanation of Benefits (or, EOB for short) letting you know how your claim was processed. This document will tell you what benefits have and have not been paid, along with any outstanding balance. If you need help understanding your EOB, check out our sample EOB online.

Questions about MESA? Learn more about how to register and access the system.

Note: A submitted claim can take about 30 business days before it appears in the MESA system.

Frequently Asked Questions

Read through our frequently asked questions to learn more about your insurance plan.

Insurance can be complicated, which is why we have compiled a list of frequently asked questions to learn more about your plan and how it works.

1. Who underwrites the insurance plan and what are they rated?

   Lloyd's is the underwriter of your plan. They are rated A (Excellent) by AM Best Company and A+ (Strong) by Standard and Poor's, and is the oldest insurance market in the world.

2. Can I renew or extend my plan?

   If you need additional coverage on your plan, please contact your school or organization directly.

3. I need to update my name, email address, and date of birth on my plan?

   All updates on your plan need to be done directly through your school or organization. Please contact them to update or correct any information.

4. What is the deductible, copay, and coinsurance?

   The deductible is the amount you pay out of pocket before the insurance covers you. Depending on your plan, it can be paid once per year or once per condition.

   The copay is the amount you pay each time you seek treatment at a certain provider. Some plans may or may not include a copay.

   Coinsurance is the shared cost that you and the insurance company pay. It’s typically paid after the deductible or copay, and is a percentage you pay out of pocket.

5. Where should I seek medical care?

   If you are sick or injured, there are many places you can go for to seek medical attention, including:

   • Doctor’s Office — Going to the doctor for a cold, flu, or stomach bug can be a great place to start. You will be required to call in advance and make an appointment, so this works well for students who do not need immediate medical attention.
   • Walk In Clincs/Urgent Care Centers — These providers are staffed with doctors and nurses, but do not require an appointment and you can walk right in and be seen. This is typically the best place to seek treatment as many of the labs and tests can be done right onsite. This is a good option if you are not feeling well or if you hurt yourself, and you would like immediate attention.
   • Hospital/Emergency Room — If you have a severe accident or illness that needs immediate medical attention, please go to the nearest emergency room or hospital, and/or call the emergency services for immediate assistance.

   Please note: Go to the emergency room only in the event of a true emergency; as any illness not admitted may be subject to an additional deductible.

   As with anything, we ask you to use your judgment if you feel you need immediate attention please do not delay and go straight to the Emergency Room. If your condition is not severe, then you can either visit a local doctor, walk-in clinic or urgent care center.

6. I called the doctor’s office to make an appointment, and they did not recognize my plan. What should I do?

   When making an appointment while in the US, be sure to let the provider know that your plan is with the First Health Network. They will not know International Student Insurance or WorldTrips, so it’s important to let them know that your plan is with the First Health Network. Their logo will also appear on your insurance ID card. If you are outside the US and the provider is not in the network, you will need to check with the provider to see if they will do direct payment.

7. Why should I go to an in-network doctor or hospital?

   We have network providers all over the world. For those provider in-network, they have agreed to treat covered members at a reduced rate and will file a claim for you (so you do not have to pay for your visit and submit for reimbursement).

   You will still need to submit a claims form after your visit for your claim to be processed.

8. How long does it take to process a claim?

   Once all information is received, including the claims form, a claim takes about 30 business days to process. Claims are reimbursed either by check or wire transfer.

9. I haven't heard back about my claim, how can I follow up?

   You can check the status of your claim online in the MESA portal, or you can call or email the insurance company directly at:

   • US: (800) 605-2282
   • Intl: +1 (317) 262-2132
   • Email: service@worldtrips.com