Our team prides itself on providing white glove service to your students, and we ensure that we are responsive every step of the way! Our team responds to all emails within 24 hours and helps students through the waiver process. If your students need help, whether it's understanding their benefits, getting their visa letter for a consulate appointment, or submitting their waiver form, have them call and experience our exceptional customer service team (who can help students in English, Spanish, Chinese or Arabic!).

As a school administrator, students or scholars may come to you with questions about the claims process or a denied bill, leaving you wondering how you can best assist. We've outlined the steps necessary to file a claim and how you can advise your students to ensure everything is processed correctly. From checking their online account to requesting medical bills, all the information you need to know to help your students has been compiled in our newest blog post.

Staci Farmer
Marketing Coordinator

Staci Farmer joined ISI in June 2022. She received her Bachelor's degree in Advertising from the University of Alabama. Staci has many years of customer service experience in a wide array of industries and is a consummate people person who believes in the power of quality communication. Staci has a yen for travel, her farthest destination so far has been the Philippines but her favorite trip was one taken during her university years where she traveled to Italy as a student and studied art history in Florence, Rome and Venice. At the end of the day you'll probably find her reading, writing or trying to cuddle her resistant cat.

As more international students arrive and begin their studies in the United States, it's important to revisit our most shared resource: US Healthcare System Overview. Regardless of the health insurance plan students choose, this resource helps educate students and scholars on the costs of healthcare, insurance terminology, and what to expect when getting medical treatment. This informative page includes videos which you are welcome to use at orientation, in your pre-departure materials or embed on your school's website.